Refund Policy

1. About This Policy

This Refund Policy explains when you can request a refund for purchases made on My Car Showroom. Because we provide a digital service that starts processing shortly after you pay, refunds are limited to specific situations described below.

Nothing in this policy affects your statutory rights under UK consumer law.

2. Nature of the Service (Digital Content)

Our service provides digital content and digital services – processed vehicle images delivered in electronic form. Once processing begins and the edited images are generated, the service is considered to have been supplied.

For this reason, there is no automatic right to a “change of mind” refund after processing has started, especially once images are delivered and downloaded.

3. When Refunds Are Available

We will normally offer a refund or re-processing in the following situations:

• Technical failure on our side – for example, where our system produces obviously corrupted output, missing parts of the vehicle, or fails to apply the chosen background at all.
• Non-delivery of images – you have paid, but you do not receive any processed images and we are unable to provide them on request.
• Duplicate payment or transaction error – accidental double-charging for the same set of images, or clear payment processor error.

In many cases we may offer to re-process the images or provide replacement output instead of a cash refund, where this solves the problem effectively.

4. When Refunds Are Not Normally Given

We do not usually offer refunds in the following situations:

• Change of mind – you decide after purchase that you no longer want the processed images.
• Low-quality input images – where the original photos are poorly lit, heavily cropped, very low resolution, or otherwise unsuitable, and this affects the quality of the result.
• Style preferences – minor differences in colour, lighting, angle or “look and feel” compared to your expectations, where the service has otherwise functioned as described.
• Incorrect upload choices – for example, uploading the wrong vehicle, wrong angle, or using an incorrect email address when placing the order.

We encourage you to review our examples and any guides provided before uploading images, so you know what kind of results to expect.

5. How to Request a Refund or Re-Processing

If you believe there has been a technical fault or non-delivery, please contact us within a reasonable time of purchase (ideally within 14 days) at: support@mycarshowroom.co.uk.

To help us investigate, include where possible:

• The email address used when you uploaded the images.
• The approximate date/time of the order.
• Any order or transaction ID shown by the payment provider.
• A brief description of the problem (e.g. missing images, corrupted output).

We will review your request and normally respond within a reasonable time frame. Where a refund is approved, it will be processed back to your original payment method.

6. Chargebacks

If you initiate a chargeback through your card provider or bank, we may need to share basic transaction and usage information with them to explain what service was provided. We always recommend contacting us first so we can try to resolve any issues directly.

7. Business Customers

Many of our users are traders or businesses (such as car dealers). If you are acting in the course of business, consumer cancellation rights may not apply in the same way as for private individuals. However, we will still handle complaints and refund requests fairly and reasonably in line with this policy.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our service, pricing or legal requirements. When we do, we will update the “Last updated” date at the top of this page.

If you have any questions about this policy or are unsure whether your situation qualifies for a refund or re-processing, please contact us at: support@mycarshowroom.co.uk.