Privacy Policy

1. Who We Are

My Car Showroom (“we”, “us”, “our”) provides an online service that processes vehicle photos into clean, dealer-style images. We are the “data controller” for the personal data we collect when you use our website and services.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: support@mycarshowroom.co.uk.

2. What Data We Collect

We collect the following types of data when you use our service:

a) Contact Information

• Email address you enter when using the uploader or requesting support.
• Name or business name if you provide it to us.

b) Image Data

• Vehicle photos you upload for processing.
• The processed images that we generate and return to you.

c) Payment & Transaction Data

• Basic payment details such as amount, currency and transaction IDs.
• We do not store your full card number. Card details are handled by secure payment providers such as Stripe or Braintree.

d) Technical & Usage Data

• IP address, browser type, device type and basic usage logs.
• Pages visited on our site and general interaction (e.g. which buttons are clicked).

3. How We Use Your Data

We use your data for the following purposes:

• To provide the service – processing and delivering your edited images.
• To take payment – handling billing and payment confirmations.
• To communicate with you – sending order confirmations, updates and support replies.
• To improve the service – monitoring usage patterns and performance.
• To prevent abuse and fraud – safeguarding the platform and other users.

We rely on the following legal bases for processing your personal data under UK GDPR:

• Contract – where processing is necessary to deliver the service you request.
• Legitimate interests – for improving the service, preventing abuse and keeping records.
• Legal obligation – where we must retain certain data for tax or accounting purposes.
• Consent – for optional communications where we explicitly ask for your permission.

4. How Long We Keep Your Data

We keep data only for as long as necessary for the purposes described above.

• Uploaded images: typically stored for a short period (for example 7–30 days) to allow for re-downloads and support.
• Processed images: may be kept slightly longer (for example up to 30 days) for quality checks and customer redelivery if needed.
• Payment records: kept for up to 6 years as required by UK tax law.
• Support emails and logs: kept as long as reasonably necessary to manage support history.

You can ask us to delete your images and associated data sooner where possible – see “Your Rights” below.

5. Sharing Your Data

We do not sell your personal data. We only share it with trusted third parties where necessary to run the service, such as:

• Payment processors (e.g. Stripe, Braintree) for secure payments.
• Hosting and cloud providers that store our website and image files.
• Email service providers used to send you order or support messages.
• Analytics or error-monitoring tools to help improve stability and performance.

These providers act as “data processors” and may only process your data according to our instructions. We take reasonable steps to ensure they keep your data secure.

6. International Transfers

Some of our service providers may be located outside the UK or the European Economic Area (EEA). Where this is the case, we take appropriate measures to ensure an adequate level of data protection, for example using Standard Contractual Clauses or working with providers certified under recognised frameworks.

7. Cookies & Similar Technologies

We may use cookies or similar technologies to provide basic site functionality, keep you signed in to sessions or understand how the site is used.

For more information, including the types of cookies used and your choices, please see our Cookie Policy.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to have incomplete or inaccurate data corrected.
• Right to erasure – to request that we delete your personal data where there is no good reason to keep it.
• Right to restriction – to limit how we use your data in certain circumstances.
• Right to data portability – to request a copy of your data in a usable format.
• Right to object – to object to processing based on our legitimate interests.
• Right to withdraw consent – where we rely on consent (for example for optional emails).

To exercise any of these rights, please contact: support@mycarshowroom.co.uk.

9. Data Security

We use reasonable technical and organisational measures to protect your data, including:

• HTTPS encryption for data in transit.
• Restricted access to systems and storage.
• Use of reputable, security-conscious third-party providers.

However, no online service can be completely secure. You are responsible for keeping any account details or email inbox secure where download links are delivered.

10. Children

Our service is aimed at businesses and adults selling vehicles. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or the way we process data. When we do, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we are protecting your data.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.